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Compliance Assistance_Support for Services to the Regulated Community and Other Assistance Providers

Published on AidPage by IDILOGIC on Jun 24, 2005

Program accomplishments...

The EPA funded 12 Centers and Center Services under 7 cooperative agreements in FY 2003. Each Center addresses real world issues in language that speaks to the regulated entities. Through internet Websites, telephone assistance lines, fax-back systems, and e-mail discussion groups, the Centers are helping businesses, local governments, and federal facilities understand and comply with federal environmental requirements and save money through pollution prevention techniques. In FY2003, the Centers were visited over 869,000 times by their target audiences and the public,and experienced over 3 million requests for web pages and compliance assistance documents. Currently, the Centers are visited over 2,430 times a day by businesses, farms, government, the public, and other assistance providers. Center activity for FY2003 increased 29% from FY 2002. Center survey respondents expressed a high degree of satisfaction with Center services: (1) 90% of the assistance provider community strongly agreed or agreed that the Centers helped them understand regulations that apply to a sector, local government, or federal facility; (2) 85% of the regulated community respondents strongly agreed or agreed that the Centers helped them understand applicable environmental requirements; (3) 70% of the regulated entity respondents took one or more actions as a result of Center use. Actions ranged from contacting a regulatory agency, changing a process or practice to conducting a self audit; (4) 71% of the assistance provider community respondents took one or more actions as a result of Center use. Actions included: providing fact sheets or compliance guides; helping clients identify pollution prevention opportunities; and helping clients change processes or practices; (5) 35% of the survey respondents indicated a cost savings from actions taken as a result of using a Center; (6) 86% of the regulated community respondents and 79% of the assistance provider community respondents indicated an environmental improvement from actions taken as a result of using a Center.